Everything we sell is digital and is delivered on this site the moment your payment goes through. Once your premium result has been shown to you, the sale is final. The exceptions below are the cases where we refund you in full.
When we refund you
- You were charged and nothing was delivered. Full refund.
- You were charged twice for the same thing. We refund the duplicate.
- A clear technical fault stops you from opening what you bought and we cannot fix it within 3 business days. Full refund.
When we do not refund you
- You changed your mind after seeing your premium result.
- You disagree with the result, or it was not what you hoped for.
- You bought the same product twice on purpose.
We are honest about what the products are before you pay: career guidance based on your own answers. They are not a job offer and they do not promise you will be hired. That is set out in our Terms of Service.
How to ask
- Email hello@trabahofit.com within 7 days of the payment.
- Include your PayMongo reference number, the email address you used, and what went wrong.
- We reply within 2 business days.
How the money comes back
Approved refunds go back through PayMongo to the same method you paid with, whether that is QR Ph, Maya or GCash. We cannot send a refund to a different account. It usually takes 5 to 10 business days to reach you, depending on your wallet or bank.
If something is wrong, tell us first
Most problems are a payment that did not confirm, and we can usually unlock your result the same day. Email us before you file a dispute with your wallet or bank, and we will sort it out faster.
Contact
hello@trabahofit.com. Our full contact details are on the contact page.